Evaluation of Service User Involvement in Camden

Tonic report front page

Camden commissioners hired an independent organisation called Tonic to do an evaluation of service user involvement in Camden. Tonic heard from 123 users of both mental health and drug & alcohol services and they have produced a report which you can read here.

Tonic: Camden Service User Engagement report

The report proposes the following options for the continuation of Camden involvement. Watch this space because commissioners will decide soon!

Option 1: Refine and review the current specification. Commission an independent organisation to co-ordinate service user involvement across the Borough for mental health and substance misuse. This service would operate as the ‘go to’, impartial, service for service users to share views, or for the council to seek input for consultations.

Option 1a: Commission two separate independent organisations to co-ordinate service user involvement; one for substance misuse and one for mental health.

Option 2: Offer independent funding directly for service user groups (e.g. directly from the council to service user groups e.g. CBUG)

Option 2a: Stipulate in new contract with independent provider that some of the budget should be retained for service users to apply for grant funding for new initiatives.

Option 3: Contract with a current commissioned provider to provide and coordinate independent service user involvement activity across the cohort (either substance misuse or mental health). Key to this option is that service users feel confident that their views will not affect their care from said provider and this function is seen as an adjunct to the other activities offered.

Option 4: Do not commission an independent service user involvement service outside of the current service providers, as they already promote service user engagement as part of their individual contracts. This would, however, not benefit from a resource to pool together all of the separate service user engagement and feedback into one place for providers and commissioners and service users may be concerned they cannot give honest feedback to the service providers about their care/treatment.

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